• (905) 451-4772
  • info@rightclickits.ca
  • Hours: 9:00 AM – 5:00 PM (Mon-Fri)
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Question & Answer

Most common question about our services

1. What services do you provide??

We offer a wide range of IT services, including:
• Software Development
• Business Branding
• Graphic Designing
• Managed IT Services
• Cloud Services
• Mobile Application
• On-Site and Remote Support Services
• Computer Networking
• Network Cabling
• Website Designing and Maintenance
• Hardware Maintenance
• Internet Security

2. What are your support hours??

Our support team is available during the following hours:
• Monday – Sunday: 9:00 AM – 5:00 PM (Local Time)
For critical IT issues, we offer 24/7 emergency support. If you require urgent assistance outside regular hours, please use one of the following options:
• Emergency Hotline: +1 (647) 293-4021 or +1 (647) 927-0562

3. What is your typical response time for support requests??

• Critical Issues (System Down, Security Breach, Major Outage): Immediate response
• High Priority (Severe Performance Issues, Major Functionality Impact): Within 2 hours
• General Support (Minor Bugs, Inquiries, Routine Maintenance): Within 24 hours
If you have a Service Level Agreement (SLA) with us, response times may vary based on your support package.

4. How can I contact your team??

You can reach us via email, phone, or our contact form on the website.

5. Do you work with small businesses and startups??

Yes! We work with businesses of all sizes, from startups to large enterprises.

6. What industries do you serve??

We serve various industries, including healthcare, finance, education, retail, e-commerce, and manufacturing.

7. Do you offer custom software development??

Yes, we specialize in custom software development tailored to your business needs.

8. Do you offer remote support??

Yes, we provide both remote and on-site support, depending on the situation and your preference.

9. Can you help with website design and development??

Yes, we design and develop custom websites, ensuring they are user-friendly, responsive, and optimized for performance.

10. Do you offer e-commerce development??

Yes, we develop e-commerce websites and platforms with secure payment gateways, inventory management, and other essential features.

11. How do you ensure cybersecurity??

We implement best-in-class security measures, including encryption, firewalls, multi-factor authentication, and regular security audits.

12. Do you provide data backup and disaster recovery??

Yes, we offer data backup solutions and disaster recovery plans to ensure business continuity.

13. Do you offer cloud solutions??

Yes, we provide cloud consulting, migration, and management services for AWS, Azure, and Google Cloud.

14. Can you host our website??

Yes, we offer reliable and secure web hosting services with 24/7 monitoring.

15. How do you charge for your services??

Pricing depends on the project scope, complexity, and service duration. We offer flexible pricing models, including hourly rates, fixed pricing, and subscription/maintenance plans.

16. Do you offer free consultations??

Yes, we offer a free initial consultation to discuss your requirements and suggest the best solutions.

17. Do you sell hardware and software??

We do not directly sell hardware or software, but we partner with leading vendors to provide procurement assistance. We can help you choose the right hardware and software solutions for your business needs.

18. What brands of hardware do you recommend??

We work with and recommend reliable brands based on your specific requirements. Some of the brands we commonly work with include:
• Laptops & Desktops: Dell, HP, Lenovo, Apple
• Servers & Networking: Cisco, HPE, Dell EMC
• Storage Solutions: Western Digital, Seagate

19. Do you provide software licensing support??

Yes, we assist with software licensing, renewals, and compliance management. We help businesses acquire, install, and manage licenses for products such as:
• Microsoft 365, Windows, and Server Licenses
• Adobe Creative Cloud
• Antivirus & Security Solutions (McAfee, Norton, Bitdefender)
• Cloud Solutions (AWS, Google Workspace, Azure)
We ensure that your software licensing is up-to-date and compliant with industry standards.